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Scope of FORMfields Support

(1723 views. Last Updated: 2009-05-27 9:28 AM)

The FORMfields line of products covers many areas, almost as many as a programming language itself. Due to this nature and our limited resources, we are not able to respond to questions that are particular to one’s forms unless they are bug related. If you have found a bug, please first search through our Knowledge Base to make sure that it has not already been addressed and if it has not been addressed, send us a detailed report on exactly how we can replicate the problem. Without exact steps on how to replicate the problem, we will not be able to fix the bug.

We will try to answer generic questions as resources permit, but because our software is as versatile as a programming language; it will be up to our discretion as to whether we should provide another example in our Knowledge Base. There are literally an infinite amount of applications for our software, so we are careful as to what examples we provide.

We strongly encourage you to thoroughly browse the Knowledge Base as it has a significant amount of details and will in almost all cases provide you with the information that you need. We no longer offer a forum as we don’t have the resources to constantly monitor postings. Unfortunately, we repeatedly found that the abuse of a few spoiled the forum for the greater many.

We apologize if our support doesn’t cover the scope that you first desire. Unfortunately, this is the level of support that we can offer while keeping our product cost effective and on the market. We think we’ve done a pretty good job since 2005 and have many happy customers that use our product daily.

We are very confident in the quality of our unique set of products and therefore offer an unconditional 28 day money back guarantee.
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